Privacy Policy
At Robinsguide, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our online English learning platform.
1. Information We Collect
1.1 Personal Information
- Registration Data: Name, email address, username, and contact details when you create an account.
- Payment Information: Credit/debit card details (processed securely via third-party providers like Stripe, PayPal, or Apple Pay). We do not store payment card data directly.
- User Content: Course progress, completion rates, and feedback submitted through the platform.
- Technical Data: IP address, browser type, device information, operating system, and cookies.
- Usage Data: Pages visited, time spent, links clicked, and interaction with learning materials.
- Cookies: Small text files stored on your device (see Section 6 for details).
1.2 Automatically Collected Data
2. How We Use Your Information
We use your data to:
- Provide and personalize our educational services.
- Process payments and send transaction confirmations.
- Communicate updates, security alerts, and promotional offers (opt-out available).
- Improve platform functionality through analytics.
- Prevent fraud and ensure legal compliance.
3. Legal Basis for Processing (GDPR)
For EU/UK users, we process your data based on:
- Consent: For marketing communications and non-essential cookies.
- Contractual Necessity: To deliver services you request (e.g., course access).
- Legal Obligations: To comply with tax, fraud, or law enforcement requirements.
4. Data Sharing
We may share your information with:
- Payment Processors: Stripe, PayPal, or Apple Pay (PCI DSS compliant).
- Service Providers: Cloud hosting, analytics (e.g., Google Analytics), and customer support tools.
- Legal Authorities: When required by law (e.g., court orders).
- Business Transfers: In mergers, acquisitions, or asset sales.
We do not sell your personal information.
5. Your Rights
5.1 General Rights
- Access: Request a copy of your data.
- Correction: Update inaccurate information.
- Deletion: Request erasure of your data (exceptions apply).
- Opt-Out: Unsubscribe from marketing emails via the "Unsubscribe" link.
- Data Portability: Receive your data in a machine-readable format.
- Objection: Object to processing based on legitimate interests.
- Withdraw Consent: Revoke consent for cookies or marketing.
- Do Not Sell/Share: Opt out of "sales" or sharing for targeted ads.
- Limit Sensitive Data Use: Restrict use of sensitive personal information.
- Non-Discrimination: We will not deny services for exercising your rights.
- Email: [email protected]
- Toll-Free: +1 561-718-1148
5.2 GDPR-Specific Rights
5.3 CCPA/CPRA Rights (California Residents)
Submit Requests:
We honor the Global Privacy Control (GPC) signal.
6. Cookies and Tracking
6.1 Types of Cookies
- Essential: Required for site functionality (e.g., login).
- Analytics: Track usage patterns (e.g., Google Analytics).
- Advertising: Deliver personalized ads (opt out via YourAdChoices).
- EU/UK users will see a cookie consent banner. Adjust preferences via your browser settings or our Cookie Policy.
6.2 Consent Management
7. Data Security
We implement safeguards including:
- Encryption: TLS 1.2+ for data in transit.
- Access Controls: Restricted to authorized personnel.
- Regular Audits: To identify and address vulnerabilities.
8. Data Retention
We retain your data only as long as necessary:
- Active Accounts: Until deletion is requested.
- Payment Records: 7 years for tax compliance.
- Inactivity: Data is anonymized or deleted after 2 years of inactivity.
9. International Data Transfers
Data may be transferred outside the EU/UK. We use Standard Contractual Clauses (SCCs) and ensure third parties comply with GDPR.
10. Children’s Privacy
Our services are not intended for users under 16. We do not knowingly collect data from minors. Parents/guardians may contact us to delete unauthorized data.
11. Policy Updates
We will notify users of material changes via email or website notices. Continued use constitutes acceptance.
Policy Updates
We may update our Privacy Policy periodically to reflect changes in our practices or regulatory requirements. Significant changes will be communicated to you.
Updated our policy to include more details about data processing for personalized learning recommendations.
Enhanced security measures section to reflect implementation of two-factor authentication.
Initial Privacy Policy published in compliance with current data protection regulations.
Questions About Our Privacy Practices?
If you have any questions or concerns regarding our Privacy Policy or how we handle your data, please contact our Data Protection Officer:
Email: [email protected]
Address: US Bank Tower, 101 N 1st Ave #2000, Phoenix, AZ 85003, United States
Phone: +1 561-718-1148
For more information about cookies and how we use them, please visit our Cookie Policy.